Request account deletion
If you use the Ocean of Islam mobile app or student portal, you can request that your account and associated personal data are deleted by emailing us at info@oceanofislam.uk.
Please include the email address used for your Ocean of Islam account and write "Account deletion request" in the subject line so that we can identify and process the request promptly.
Request deletion of app data only
You can also ask us to delete certain data collected through the Ocean of Islam mobile app without deleting your whole Ocean of Islam account. To do this, email info@oceanofislam.uk and write "App data deletion request" in the subject line.
App data that may be deleted on request includes mobile notification tokens, mobile app access records, lesson Q&A posts, report details submitted through the app, and optional app activity that is not required for course delivery, safeguarding, academic records, or legal compliance.
Deleting app data only does not automatically cancel enrolment, remove payment records, delete academic records, or close your student portal account. If you want your whole account deleted, please make a full account deletion request instead.
In-app deletion
The Ocean of Islam mobile app also includes an in-app deletion option:
- Open the Ocean of Islam app.
- Sign in to your account.
- Go to Account.
- Select Delete account.
- Confirm the deletion request shown in the app.
This removes mobile app access and deletes mobile-specific app data, including notification tokens held for your device.
What we delete
When we process a full account deletion request, we delete or anonymise:
- Your app access and mobile notification tokens.
- Your student portal login access where deletion is requested.
- Personal profile information that is no longer needed.
- Optional app activity and user-generated content where retention is not required.
What we may keep
Some records may need to be retained where required for legal, safeguarding, academic, or financial reasons. This may include:
- Payment and invoice records retained for up to 6 years for accounting and tax purposes.
- Attendance, assessment, certificate, and academic records retained for up to 5 years.
- Safeguarding, consent, or parent/guardian records where retention is required by law or policy.
- Records needed to resolve disputes, prevent fraud, or comply with legal obligations.
Where we keep records for these reasons, access is restricted and the data is not used for marketing.
How long it takes
We aim to respond to deletion requests within 30 days. If we need extra information to verify the account holder or identify the account, we will contact you using the email address provided in your request.
Questions
For any questions about account deletion or privacy, contact us at info@oceanofislam.uk. You can also read our Privacy Policy.
